General

Pricing and availability are subject to change without notice. paddlersite.com has no liability in the case of orders arising from typographical errors and reserves the right to cancel any orders without assigning any reasons. Every effort has been made to ensure accuracy of information listed and paddlersite.com is not responsible for any errors contained therein.

Shipping Terms

For all credit card orders placed on products in stock, before 3:30 PM EST on any business day will be shipped same day, subject to credit approval. Shipping charges can be viewed before final commit to the order and is based on the UPS shipping charge, paddlersite.com handling charge (shipping material and packing labor) and package insurance.  Note: We do not offer Saturday or Sunday delivery.

Sales Tax

paddlersite.com shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within New York.

Payment Policy

We accept only Visa, Master, American Express, Discover at this time. There will be no surcharge for the use of credit cards and your card will be billed only after the product has been shipped. Cashier checks, US Post Office money orders, company checks and personal checks are also acceptable as means of payment. For company and personal check payments, orders will be shipped only after funds are released from your financial institution to paddlersite.com. This could take up to 7 business days after our receipt of your payment document. All checks returned unpaid will be subject to a $ 30.00 fee charged to you. On orders being paid for by means other than credit card, availability of the product might change while your payment is in transit or funds are being cleared and paddlersite.com cannot reserve product or guaranty continued availability.

Cancellation Policy

Should you wish to cancel an order, you would be required to refuse delivery of your shipment. An applicable 20% of restocking fees along with shipping charges will be charged to your account.

Returns and Replacement Policy

All items other than opened software and hardware subject to manufacturer's restrictions can be returned within 30 days of purchase for refund or replacement and the following terms and conditions will apply.

• Absolutely no returns for software purchased.  All sales are final.
• Products may be returned to paddlersite.com for replacement in the following manner: Replacement to paddlersite.com must be made within 30 days of the invoice date. After 30 days, you must make all returns directly to the manufacturer or publisher of your product. Before returning any item, you must contact our Customer Service Department for a Return Merchandise Authorization number (RMA).
• No returns, of any type, will be accepted without an RMA number. The RMA number is good for only one (1) item and must match the product authorized for return. RMA numbers are valid for 7 business days and all returns must be received within 7 days of obtaining the RMA number.
• All refunds, claims of missing parts and wrong item shipped must be applied within 3 days after customer receives the goods. For non-defective refund, all items must be in "unopen" condition, in original packaging and with all warranty cards, manuals and accessories. If you are returning a non-defective product that has been opened, you will be charged a 20% restocking fee. You are responsible for shipping costs of all returns.
• Processor(CPU), Laser printers, inkjet printers, digital camera, scanner and special order items may only be returned for replacement and not for any refund. Software returns will be accepted for refund only if the product is unopened. Non-defective software that has been opened will not be accepted by paddlersite.com
• All Defective products may be returned for exchange with the same product only. Shipping charges are non-refundable(all Free shipping items offered by paddlersite.com will be deducted $15.00 per item for refund). Any damage to the original packaging might result in additional charges being assessed to your account. Please allow 2-4 weeks for refunds to be processed and credited to your account.
• More than 70% of our returns turn out to be working after our technicians tested them. We do not guarantee against incompatibility since we do not know your system configuration so please check with the manufacturer to find out if the product you ordered will work with your system. If we receive an item that is tested to be non-defective, we will return the same item back to the customer after the $25 handling fee is paid.
• Ordered wrong products and seeking to exchange right products ( only allow within 3 days of customer received day) If you are seeking right product, you must place a new order for the desired product. When paddlersite.com receives the returned non-defective product, you will be credited in full for the non-defective product.
• In order to receive a refund, your purchase must be returned with shipping pre-paid. All items must be in "unopen" condition, in original packaging and with all warranty cards, manuals and accessories. The original packing slip must be included and the RMA number visible on the package. Any discrepancies could result in a delay or partial forfeiture of your refund. There will be a $35.00 re-boxing fee for products not returned in the original manufacturer packaging. If part of a product becomes defective, the full product must be returned back to customer at customer's cost prepaid.
• All returns must be sent via UPS, Federal Express, or any other courier that issues a tracking number.
• All returns and replacements occurring after 30 days from the invoice date must be made directly with the manufacturer. Manufacturer's warranties vary on each product. Extended warranties are available directly from select manufacturers. Manufacturer information is subject to change without notice.
• Service and Support All requests for technical service and support MADE AFTER THE 30 DAY WARRANTY should be made directly to the manufacturer in accordance with their terms and conditions.